FAQs

What forms of payment are accepted?
We accept Visa, Mastercard and Paypal.

I ordered more than 2 items, but only received one item in my order?
We have a wide range of products that are not in stock, when you order multiple items at once, they can be shipped separately so that they reach you faster. You may get one item before the next. So don’t worry if you don’t receive all your items at once, the rest is still on its way.

Why am I not receiving any order confirmation details?
Most of the time this is because you accidentally entered the wrong email . Throughout the process, we send 2-3 emails, including order information, fulfillment notices, and shipping notices. If you think you may have entered the wrong email, please contact us and we will fix the problem for you.

How long does it take to create the artwork?
Our designers will design your order in 5-7 business days.

Holiday season
During postal calendar holidays (e.g. Halloween, Valentine’s Day, Christmas, Easter, Labor Day), there may be a slight delay in delivery. During this time, please allow an additional 2-4 business days for delivery. If an item has not been delivered within the above date range please email us.

I ordered the wrong one, how do I fix it?
If your order has not been shipped we may still change the shipping address, please email us directly as soon as possible.

How do I pay for my order? Is it safe?
The payment process uses Visa, Mastercard and PayPal, one of the most trusted online payment solutions on the web.